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Client Experience Officer

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Closing date:  
Number of positions: 1
Recruiter name: Reem Mansoor 
Reference number: 45177 
Workplace Type: 

Mediclinic Parkview Hospital | Dubai | United Arab Emirates

MAIN PURPOSE OF JOB

To oversee, manage and monitor the overall patient and client experience, including the coordination of client relations services for the business unit

KEY RESPONSIBILITY AREAS

To attend to all patient queries related to health packages offered and promote relevant services to clients

To monitor and oversee the patient journey experience for all VIP and international visiting patients

Effectively manage all administrative matters related to complaints

Conduct daily in patient rounds to monitor and manage patient satisfaction

REQUIRED EDUCATION

A relevant Bachelor's Degree or Diploma from an accredited institution

REQUIRED EXPERIENCE

At least 2-3 years' experience in a customer service setting in healthcare

REQUIRED JOB SKILLS AND KNOWLEDGE

  • Financial Management principles
  • Medical terminology
  • Verbal and written communication skills in English (Arabic will be an advantage)
  • Patient administration service delivery processes

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family

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Job Type:  Marketing and Communication

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